Frequently Asked Questions

SHIPPING METHODS AND COSTS

We deliver our products Pan India through partnerships with various shipping providers to ensure convenient and punctual delivery.

Our shipping charges are as follows:
- For products with a value less than INR 500.00, there is a shipping fee of INR 70.00.
- For products valued at INR 500.00 or more, there are no shipping charges for the buyer, as the seller covers all shipping costs.

If you opt for Cash on Delivery (COD), a fee of INR 100.00 will be applied to the buyer's order. We recommend making online payments to avoid the INR 100.00 COD charge.

For additional details, please reach out to us at info@whatsinmytrunk.com or call us at +91 78883 91308."

DO YOU SHIP INTERNATIONALLY?

At the moment, we are providing our services exclusively in India, and in the near future, we have plans to extend our operations to international markets as well.

WHEN DO WE DELIVER

Standard orders typically have a delivery time of approximately 3-4 days from the dispatch date. Customized orders require a minimum of 4-7 days for preparation, followed by an additional 3-4 days for delivery from the dispatch date. For more detailed information on your order's status, you can request assistance from our customer care team or check the order status in your account's 'Order' section.

TAXES & DUTIES

Product Prices displayed are inclusive of all taxes and duties

PAYMENT METHODS

We accept Visa, MasterCard, American Express, Maestro credit and debit cards and Net Banking options. We also have Cash on Delivery Options with INR. 100 additional

IS BUYING ONLINE SAFE?

At Whatsinmytrunk.com, we prioritize your online security and value the protection of your personal information. We employ state-of-the-art SSL encryption technology to securely store and transmit your personal and credit card data within our systems. Every order is handled through a secure checkout system.

HOW TO PURCHASE A PRODUCT?

1. Choose the product category you're interested in or use the search bar at the top to find the specific product you want.

2. When you've located an item you'd like to buy, pick your preferred size and color, and then click the 'ADD TO CART' button located beneath each product.

3. To review the items in your shopping cart, click on the 'SHOPPING BAG' link at the top of the page. You can remove items from your cart using the 'REMOVE FROM BASKET' link.

4. To finalize your order, click 'PROCEED TO PURCHASE.' This will guide you through the process of providing your details and choosing your preferred payment method.

HOW CAN I CANCEL Or CHANGE MY ORDER?

You can request for the order cancellation & change of your order item within 12 hours or before the despatch. You can reach out for the same to us at info@whatsinmytrunk.com or call us at +91 78883 91308.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Exploring our collection is open to all without the requirement of creating an account. You are free to browse and select the items you desire. However, in order to make a purchase, you will need to establish an account, a straightforward process.

By registering with us, you'll gain access to various advantages through your WhatsInMyTrunk Shop account, including:

- Tracking your orders and reviewing your previous purchases
- Saving your address and payment card details for a quicker shopping experience in the future
- Managing your account particulars, address book, and email preferences

To create an account, simply click on 'SIGN IN,' and then select 'REGISTER NOW' to input your information.

HOW DO I TRACK MY ORDER?

After your order has been dispatched, you will receive an email confirming your shipping information along with a tracking number. If you've registered, you can monitor and trace the progress of your shipment by logging in and navigating to 'MY ACCOUNT,' and then selecting 'ORDER STATUS.

HOW CAN I RETURN A PRODUCT?

We have a specific return policy for products that were received in damaged or defective condition by you or a wrong product can be refunded. Please get back to us within 24 hours of receiving the item to request a return in case the product received is damaged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Please note, we would need pictures and videos of the damaged product, which will then be evaluated by us and if approved, we will initiate the refund & full refund is issued as soon as the return package is picked up from the customer’s place.

To start a return, you can contact us at info@whatsinmytrunk.com or +91 7888391308. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

An order can only be canceled before it has been shipped.

In case of refunds, Please note that a 5% transaction charge will be deducted from the refund amount.

please reach out to us at info@whatsinmytrunk.com or call us at +91 78883 91308.

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